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(931) 723-3465
Frequently Asked Questions
 

Do you allow wholesalers?
Problems checking out
Do you have other styles and products?
How is the price determined?
How many do I have to order?
Can I get help with my design?
Will my design be centered when it's printed?
Can I get a sample before I order?
What happens after I place my order?
Where is Innovations located?
When will I receive my order?
Can other people order the shirt I designed?
I have a design idea that I think others will like. Can I give them an opportunity to order them?
Printing Processes
What is DTG?
What is screen printing?
What is Cad-Cut?
Printing Processes`
What is sublimation?





 
Do you allow wholesalers?

Yes we offer contract pricing for resellers. Please contact us for more information. Contact us.

Problems checking out

If you’re having problems checking out please make sure your billing information is identical to what the bank has on file. If it doesn’t match the order will not go through. Still having trouble? Call us and we will help.

931-723-3465

Contact Us

Phone Hours: 10am - 4pm CST

Do you have other styles and products?

Need a different size, fabric, color or apparel choice? We have many styles, sizes, colors, and brands.

Just reach out and ASK!  

Contact Us

How is the price determined?

Whether you're curious about the cost of your order or the price difference between different designs or products, we're always here to provide a quick, accurate price quote with no obligation to buy.

Your all-inclusive price is primarily determined by three things:

  1. The product you select.
  2. The total number of ink colors needed for printing.
  3. The total quantity of items in your order.

Other factors such as personalization (adding personalized names and/or numbers to your items) or special requests also affect the cost.

How many do I have to order?

From just one to thousands, Innovations can print as many items as you need for your unique cause or occasion!

For some of our most popular styles, you can order just one item through our digital printing service.

  • DTG - Direct to Garment (100% cotton fabrics)
  • Sublimation (polyester/performance fabrics)
  • Embroidery
  • CAD Cut
  • Full Color Digital Transfers

Some items must use screen printing and the minimum depends on the number of colors being printed.

Can I get help with my design?

Whether you’re having trouble with the design program, not sure how many ink colors you’ll need to print your uploaded art, or just want a helpful person to take a look at your design, we’re always happy to help! Call us for real, live help at 931-723-3465, Monday-Friday: 10 am - 4 pm.

Innovations is also proud to offer our in-house design team who can create your dream design for you from scratch- for free!

Will my design be centered when it's printed?

If it looks like you were trying to center your design, we will automatically do it for you. If it doesn't, we'll always contact you to double check and make sure your designed is aligned on your shirts the way you want it.

Can I get a sample before I order?

You will be emailed a proof proir to the start of printing. However, we know that sometimes circumstances may require sending a printed sample.

A printed sample is available for a non-refundable fee that is based on the number of colors and print locatons.

Give us a call at 931-723-3465 and one of our service representatives will be happy to arrange shipment of a blank sample, usually for a small fee, or a printed sample if needed.

What happens after I place my order?

Each order is reviewed the Innovations production team to make sure your design is perfect and ready for print.

All art is thoroughly checked for aesthetics, printability, and errors. We will automatically adjust common issues like alignment, contrast, and line thickness. We ask that you check all spelling.

You'll get an email with a picture proof and details of any corrections before we process your order.

Your products are then decorated. When your order is ready, you will be notified so you can pick up your order or they will be shipped if that is your preference.

Where is Innovations located?

Innovations is located in Middle Tennessee.

Although we are located in Tennessee, we serve clients all across the United States.

Innovations
907 Kennedy Drive
Manchester, TN 37355

931-723-3465

www.YourPromoStore.com

When will I receive my order?

We know how important it is to receive your shirts in time so if you need the shirts by a certain date, just let us know.

Standard delivery is within 14 days.

Need it sooner? Let us know when you need them and we'll let you know if your date can be met and if there will be any additional charges. We may be able to print your order the same day if necessary.

Can other people order the shirt I designed?

That's up to you. We consider the design yours unless you let us know that it's okay to print it for others.

If you want, we can set up the design under our Pre Designed Products or Fundraising Products. For screen printed designs, we will require a minimum number of orders prior to the printing. Digital prints do not require a minimum, although the pricing is better for higher quantities.

I have a design idea that I think others will like. Can I give them an opportunity to order them?

Sure. We can add your design to the Pre-Designed Products. You can share the link with others and we'll take the orders.

You set a date and we'll take orders up until that date. Once we tally the orders, we'll figure the price based on the quantity. No one will be charged until the orders are confirmed.

Screen printed shirts have minimums. Digital prints and embroidery do not have minimums.

The more you share your design, the more orders will be received, the more you will see your design being worn by others.

What is DTG?

DTG stands for Direct To Garment printing.

With our DTG printer, we are able to take a digital image and "print" it directly onto a cotton shirt. The printer works similar to an ink jet printer but uses screen printing ink instead of inkjet ink and a shirt instead of paper.

This is a great process for white and light color shirts when you want a small quantity and a lot of colors. It's also a fantastic option for photos. The inks are a little thinner than regular screen printing inks so it has a relatively soft feel. That also means that the color of the shirt will affect the printed image. Anything that's white in the image will be the color of the shirt or orther substrate.

Light color shirts can be printed with DTG very quickly. If you need a really quick turnaround, DTG might be  your best option, as long as you choose a shirt we keep in stock.

It is possible for us to print dark shirts with a DTG print. The design will not be as soft since considerably more ink, including white ink, will have to be used along with a pretreatment. This process does take longer and adds a few days to the processing of your order.

Feel free to stop by Innovations to see samples.

What is screen printing?

Screen printing or silk screening is a printing technique particularly suited for flat or relatively flat surfaces. The heart of the process involves a fine mesh or screen that is tightly stretched around a rigid frame. The areas that are not to be printed are masked out on the screen. To create the print, the framed screen is positioned over the item to be printed, along with a dollop of thick ink. A squeegee is then used to press the ink through the screen.

The masked areas prevent ink from passing through, but the unmasked areas allow the ink to be imprinted on the material. Each color will have a separate screen. The printed item is sent through a heat-tunnel to cure. 

Each ink color in each of the printing locations will receive its own screen and be run through the machinery and applied to the t-shirts separately. That is why the number of ink colors and print locations is one of the main factors that impacts the pricing of a screen printing order, because the more ink colors and print locations being used the more set up, materials, and labor are involved. Due to the initial cost involved in these factors screen printing is most cost effective at higher order quantities.

What is Cad-Cut?

Cad cut vinyl, even though considered a printing technique, actually has no true printing involved. The process consists of a computer controlled machine cutting out shapes and letters onto sheets of self-adhesive plastic, or vinyl, which can be applied to a garment. This is the preferred method for personalized sportswear and football kits as it is ideal for one color designs, names and numbers.

Vinyl t-shirt printing is not recommended for bulk printing, but is ideal for small to medium size orders. Cad cut makes smaller custom t-shirt orders inexpensive, making it a great alternative to screen printing.

What is sublimation?

Sublimation printing is an awesome way to decorate polyester shirts, including high performance, wicking shirts.

Some apparel decorators call it dye-sub, or dye sublimation printing, but no matter what you call it, sublimation printing is a versatile, digital printing method that opens up a world of opportunities to any consumer of decorated goods.

So, what is sublimation? Well, simply put, sublimation is a process by which  sublimation dyes are printed onto a transfer medium with a specially prepared inkjet printer. Those dyes are then transferred from the medium to an object or garment under the heat and pressure delivered by a commercial heat press. Sublimation only works on garments made of polyester, or on specialty objects with a polyester coating. When the heat and pressure are applied, the dye on the transfer medium sublimates, or becomes a gas. The gas is absorbed into the polyester itself; the print is actually a part of the garment/coating. It doesn’t fade easily, wear, or have any texture or weight.